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Clinical Social Worker II (PSC)

Position Summary 

The Patient Support Center (PSC) based Clinical Social Worker (CSW) works from our Nashville, Tennessee office as part of a multidisciplinary care team. The CSW is responsible for directing and guiding patients diagnosed with complex illnesses, recovering from a traumatic clinical event, or managing multiple clinical co-morbidities. The CSW supports patients, families, caregivers, and our care team with ongoing management of a comprehensive, individualized patient care plan. The care plan helps the patient and their family understand their diagnosis and treatment options, manage symptoms associated with their condition, understand and navigate treatment alternatives, and address non-clinical issues that impact quality of life and outcomes. 

Who We Are

Narus Health (Narus means “expert” in Latin) is a care management company focused on helping patients and their families facing an illness. Our Clinical Social Worker works directly with the patient and their family, to get a whole picture of their health and lifestyle goals. We respect and consider the whole patient: body, mind, and spirit. The assessment work and care plan we develop complement their physician's care plan and, in partnership with the health plan, we work together to deliver a tailored care program.

From that moment on, our care team is engaged 24/7. We coordinate care, manage pain and symptoms, monitor side effects, and provide access to the latest care advances. We serve as an advocate, placing the needs of patients and their families first.

Every one of us at Narus Health has a story. Having lived through our experiences, we formed Narus Health with a singular purpose: to change the healthcare conversation for those facing illness. We believe in treating the whole person: body, mind, and spirt. Human care. 

Who We Serve

Patients and Families | We are a trusted advocate

Health Plans and Employers | We are a partner

Physician and Clinicians | We are a service provider 

Why Join Us

To make a profound difference in the lives of those individuals and their families facing an illness. Because you, like us, believe the current healthcare system is not enough. You share the belief that patients and their families deserve to be treated as individuals. You value serving as a trusted advocate, delivering the best care possible, and placing the patient and their family first. If you have a passion for knowledge and transforming the status quo, you’ll be a welcome member of our team.

Your Impact

Every day, you’ll have the opportunity to work with a passionate team who share the same mission. You will interact with and build strong relationships with patients, families, caregivers, physicians, and clinicians. You will contribute your knowledge and expertise to our personalized care model. You will seek out and find new and innovative ways to deliver the best care. You will have the resources to do whatever it takes to make a difference in the lives of our patients and their families. Your contribution will impact and change the healthcare experience for patients and their families facing life-limiting illness.

Experience

A minimum of three (3) years of related clinical social work experience or equivalent, preferably in telephonic care management, home care or hospice environment. 

Duties and Responsibilities

The following reflects management’s definition of essential functions for this job, but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

The office-based Clinical Social Worker supports the community-based care team by ensuring seamless delivery of the Narus program for individuals and their families by providing the following services:

  • Receive inbound patient calls and secure patient messages when the assigned nurse or clinical social worker is busy with another patient or otherwise unavailable
  • Perform appropriate triage and escalation of routine and urgent patient calls
  • Provide seamless telephonic support to patients
  • Assess, identify, and close clinical and non-clinical gaps in patient care
  • Manage actions assigned to the Social Work Team identified in the patient care plan by the Nurse Care
  • Manager, including:

o Social support and transportation needs
o Benefit plan design and financial counseling
o Identifying non-clinical community resources
o Support the patient in navigating difficult family dynamics
o Identify and resolve patient compliance issues

  • Conduct proactive telephonic consultations to screen for new issues, reassess the patient, update the care plan, and evaluate progress toward the goals of the care plan
  • Evaluate changes in patient symptom ratings reported by the patient and conducts additional triage and screening to determine next steps
  • Support the safe triage and transfer of the patient to their PCP, ED or hospital when necessary
  • Advise patients and families on treatment options, including cost, efficacy, and possible side effects
  • Provide and deliver disease- and symptom-specific patient education
  • Coordinate care including access to community services, home health, and other community resources to the patient to maintain their health status and meet the patient’s goals of care
  • Proactively discusses end of life goals with patients and families
  • Document the patient’s wishes using Advanced Care Planning documents and state specific POST/POLST forms
  • Support hospice education, consultation, and transition with patients and families
  • Act as a liaison and patient advocate with the patient’s family, PCP, specialists, providers, and facilities
  • Participate in chart reviews and grand rounds to facilitate care coordination for complex or recalcitrant patients and for continuing education and quality assurance purposes
  • Communicates proactively, effectively and professionally with the entire care team, including the patient’s PCP and specialists, health plan case managers, and facility staff
Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Graduate Social Work Degree
  • Active Social Work licensure (LMSW, LCSW or equivalent)
  • CCM (Certified Case Manager) certification strongly desired
  • A mininmum of 3 years of related clinical experience, preferably in case management, home care, or hospice
  • Experience working with complex conditions, or other healthcare experience serving chronically ill patients preferred
  • Demonstrate a high level of comfort discussing end of life issues
  • Proficient in Microsoft Office programs, EMR/Care Management platforms, and keyboarding
  • Demonstrate knowledge of legal and ethical issues related to confidentiality, including HIPAA and state-specific privacy laws
  • Commitment to excellence and high standards
  • Ability to analyze complex data, draw conclusions, and act on that information in a timely manner
  • Ability to apply problem-solving techniques to the case management process
  • Ability to manage health and psychosocial crises in a calm manner
  • Excellent time management, flexibility, and organizational skills with the ability to work independently
  • Good communication, teamwork, and interpersonal skills working work with all levels of management
Physical and Mental Requirements

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to do the following:

  • Coordinate multiple tasks simultaneously
  • Understand and respond to a diverse population
  • Perform some repetitive motion activities
  • Sit for extended periods of time
  • Required close vision and the ability to adjust eye focus often
  • Required to communicate vocally and hear using a standard telephone device
  • Required to reach with hands and arms
  • Requires minimal weight to be lifted (not more than 10 pounds) or force exerted on a regular basis.
  • Requires additional weight to be lifted upon issuance and/or removal of equipment (up to 40 pounds)
  • Required to communicate electronically
  • Occasionally required to stoop, kneel, crouch, and crawl
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee will not regularly work in wet or humid conditions, endure extreme cold or heat or outdoor (non-weather) unless they are traveling between work sites
  • The employee will not function near moving mechanical parts, or work in high, precarious places
  • Noise Level – The noise level in the employee's work environment is usually quiet to moderate
  • Travel – Regular business related travel is not required for this position
Benefits

We offer a competitive, comprehensive benefits package that includes: Health, Dental and Vision Insurance, Employer-paid Life, Supplemental Life and AD&D, Voluntary STD, Accident, and Critical Care Insurance, discounted Auto, Home, Renter, and Condo Insurance, Wellness, EAP Services, Paid Training, and Paid Vacation and Holidays. 

 

AN EQUAL OPPORTUNITY EMPLOYER

To apply, send your resume to careers@narushealth.com.